{"id":6585,"date":"2024-03-24T11:33:36","date_gmt":"2024-03-24T10:33:36","guid":{"rendered":"https:\/\/galocheetpatin.fr\/faq-questions-cordonnierie-maroquinerie\/"},"modified":"2026-04-02T16:27:13","modified_gmt":"2026-04-02T14:27:13","slug":"faq-questions-cordonnierie-maroquinerie","status":"publish","type":"page","link":"https:\/\/galocheetpatin.fr\/en\/faq-questions-cordonnierie-maroquinerie\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6585\" class=\"elementor elementor-6585 elementor-1010\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a26e228 e-transform e-flex e-con-boxed e-con e-parent\" data-id=\"a26e228\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d33af80 e-con-full e-flex e-con e-child\" data-id=\"d33af80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4069ded e-con-full e-flex e-con e-child\" data-id=\"4069ded\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4c62f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3e4c62f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about Galoche &amp; Patin<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3de9b75 e-flex e-con-boxed e-con e-parent\" data-id=\"3de9b75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdcec2f elementor-widget-divider--separator-type-pattern elementor-widget-divider--no-spacing elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cdcec2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;xMidYMid meet&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 121 26&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpath d=&#039;M29.6,10.3l2.1,2.2l-3.6,3.3h7v2.9h-7l3.6,3.5l-2.1,1.7l-5.2-5.2h-5.8v-2.9h5.8L29.6,10.3z M70.9,9.6l2.1,1.7l-3.6,3.5h7v2.9h-7l3.6,3.3l-2.1,2.2l-5.2-5.5h-5.8v-2.9h5.8L70.9,9.6z M111.5,9.6l2.1,1.7l-3.6,3.5h7v2.9h-7l3.6,3.3l-2.1,2.2l-5.2-5.5h-5.8v-2.9h5.8L111.5,9.6z M50.2,2.7l2.1,1.7l-3.6,3.5h7v2.9h-7l3.6,3.3l-2.1,2.2L45,10.7h-5.8V7.9H45L50.2,2.7z M11,2l2.1,1.7L9.6,7.2h7V10h-7l3.6,3.3L11,15.5L5.8,10H0V7.2h5.8L11,2z M91.5,2l2.1,2.2l-3.6,3.3h7v2.9h-7l3.6,3.5l-2.1,1.7l-5.2-5.2h-5.8V7.5h5.8L91.5,2z&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1bd44 elementor-widget elementor-widget-toggle\" data-id=\"2a1bd44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4411\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I register with Galoche &amp; Patin?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4411\"><p>Registration is done automatically during your <a href=\"https:\/\/galocheetpatin.fr\/reservation\/\">first repair request<\/a>. You will be asked to provide your email address and desired password. <br \/>Once your registration has been processed, you will receive an email asking you to activate your account. As soon as your account is active, you can access your personalized interface. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4412\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4412\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why do I need to provide my address and phone number?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4412\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4412\"><p>Galoche &amp; Patin is the first 100% digital shoe and leather goods repair shop.<br \/>We offer a service worthy of the finest conciergeries. Once your repair request is made, we will collect your items from the requested address.<br \/>We will also send you the quote via text message for greater efficiency. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4413\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4413\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I have my shoes or bags repaired?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4413\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4413\"><p>You can request one or more repairs via our <a href=\"https:\/\/galocheetpatin.fr\/reservation\/\">online ordering<\/a> system.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4414\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4414\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How much does it cost?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4414\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4414\"><p>Galoche &amp; Patin is perfectly transparent regarding pricing. You can find our <a href=\"https:\/\/galocheetpatin.fr\/prix-cordonnier-maroquinerie\/\">price list here<\/a>.<br \/>When making your repair request and before validation, you will receive a global summary of your requests and the associated costs. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4415\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4415\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I approve my quote?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4415\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4415\"><p>Once our cobbler has prepared your quote, you will receive an SMS and\/or text message inviting you to review it.<br \/>By default, all repairs are included in the quote. However, you can deselect those you no longer wish to proceed with. The total price updates automatically.<br \/>Once this is done and after validation, you will be asked to confirm the location and time for the &#8220;rendezvous&#8221; to return your shoes or handbags.<br \/>On the scheduled day and time, we will be there with your repaired items.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4416\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4416\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where do you operate?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4416\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4416\"><p>Collection and delivery of your shoes are carried out by our team at the location of your choice in Paris and the inner suburbs.<br \/>For other regions, we use a courier service that will collect your shoes or bags. We will send you a shipping label to print in advance. You simply need to place your items in the box of your choice and attach the label.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4417\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-4417\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I am not sure which repairs are needed for my shoes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4417\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-4417\"><p>When you register your shoes, you have the opportunity to include any questions or comments if needed. You will receive a detailed summary of your request with the rates. Once the shoes are received at our workshop, Galoche &amp; Patin establishes a final quote for the requested repairs (and any additional ones if necessary), which is submitted to you for validation before payment.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4418\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-4418\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When will I be charged?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4418\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-4418\"><p>Once your items have been collected, you will receive a quote prepared by our master cobbler via SMS. You will be charged after accepting this quote. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4419\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-4419\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is your collection\/delivery zone?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4419\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-4419\"><p>Our teams collect and deliver directly in Paris and the inner suburb towns*. Outside of this zone, we schedule a Chronopost pickup at your convenience. <\/p>\n<p>* Issy-Les-Moulineaux, Meudon, S\u00e8vres, Saint-Cloud, Boulogne Billancourt, Suresnes, Puteaux, Rueil-Malmaison, Nanterre, Neuilly-sur-Seine, Courbevoie, Levallois-Perret, Clichy, Asni\u00e8res-sur-Seine, Bois-Colombes, Colombes, Gennevilliers, Villeneuve la Garenne, La Garenne-Colombe. To the East and South: Vincennes, Saint-Maurice, Saint Mand\u00e9, Nogent-sur-Marne, Montreuil, Joinville-le-Pont, Fontenay-sous-Bois, Charenton-le-Pont, Bagnolet, Villejuif, Vanves, Montrouge, Malakoff, Le Kremlin-Bic\u00eatre, Ivry-sur-Seine, Ch\u00e2tillon, Cachan, Bagneux, Arcueil. And to the North: Saint Ouen, Saint-Denis, Aubervilliers, Pantin, Bobigny, Le Pr\u00e9-saint-Gervais, Les Lilas.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I register with Galoche &amp; Patin?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Registration is done automatically during your <a href=\\\"https:\\\/\\\/galocheetpatin.fr\\\/reservation\\\/\\\">first repair request<\\\/a>. You will be asked to provide your email address and desired password. <br \\\/>Once your registration has been processed, you will receive an email asking you to activate your account. As soon as your account is active, you can access your personalized interface. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Why do I need to provide my address and phone number?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Galoche &amp; Patin is the first 100% digital shoe and leather goods repair shop.<br \\\/>We offer a service worthy of the finest conciergeries. Once your repair request is made, we will collect your items from the requested address.<br \\\/>We will also send you the quote via text message for greater efficiency. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I have my shoes or bags repaired?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can request one or more repairs via our <a href=\\\"https:\\\/\\\/galocheetpatin.fr\\\/reservation\\\/\\\">online ordering<\\\/a> system.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How much does it cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Galoche &amp; Patin is perfectly transparent regarding pricing. You can find our <a href=\\\"https:\\\/\\\/galocheetpatin.fr\\\/prix-cordonnier-maroquinerie\\\/\\\">price list here<\\\/a>.<br \\\/>When making your repair request and before validation, you will receive a global summary of your requests and the associated costs. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I approve my quote?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Once our cobbler has prepared your quote, you will receive an SMS and\\\/or text message inviting you to review it.<br \\\/>By default, all repairs are included in the quote. However, you can deselect those you no longer wish to proceed with. The total price updates automatically.<br \\\/>Once this is done and after validation, you will be asked to confirm the location and time for the &#8220;rendezvous&#8221; to return your shoes or handbags.<br \\\/>On the scheduled day and time, we will be there with your repaired items.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Where do you operate?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Collection and delivery of your shoes are carried out by our team at the location of your choice in Paris and the inner suburbs.<br \\\/>For other regions, we use a courier service that will collect your shoes or bags. We will send you a shipping label to print in advance. You simply need to place your items in the box of your choice and attach the label.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I am not sure which repairs are needed for my shoes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When you register your shoes, you have the opportunity to include any questions or comments if needed. You will receive a detailed summary of your request with the rates. Once the shoes are received at our workshop, Galoche &amp; Patin establishes a final quote for the requested repairs (and any additional ones if necessary), which is submitted to you for validation before payment.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"When will I be charged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Once your items have been collected, you will receive a quote prepared by our master cobbler via SMS. You will be charged after accepting this quote. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is your collection\\\/delivery zone?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our teams collect and deliver directly in Paris and the inner suburb towns*. Outside of this zone, we schedule a Chronopost pickup at your convenience. <\\\/p>\\n<p>* Issy-Les-Moulineaux, Meudon, S\\u00e8vres, Saint-Cloud, Boulogne Billancourt, Suresnes, Puteaux, Rueil-Malmaison, Nanterre, Neuilly-sur-Seine, Courbevoie, Levallois-Perret, Clichy, Asni\\u00e8res-sur-Seine, Bois-Colombes, Colombes, Gennevilliers, Villeneuve la Garenne, La Garenne-Colombe. To the East and South: Vincennes, Saint-Maurice, Saint Mand\\u00e9, Nogent-sur-Marne, Montreuil, Joinville-le-Pont, Fontenay-sous-Bois, Charenton-le-Pont, Bagnolet, Villejuif, Vanves, Montrouge, Malakoff, Le Kremlin-Bic\\u00eatre, Ivry-sur-Seine, Ch\\u00e2tillon, Cachan, Bagneux, Arcueil. And to the North: Saint Ouen, Saint-Denis, Aubervilliers, Pantin, Bobigny, Le Pr\\u00e9-saint-Gervais, Les Lilas.  <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6d3869 e-flex e-con-boxed e-con e-parent\" data-id=\"b6d3869\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77f3957 elementor-widget elementor-widget-breadcrumbs\" data-id=\"77f3957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/galocheetpatin.fr\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions about Galoche &amp; Patin How do I register with Galoche &amp; Patin? Registration is done automatically during your first repair request. You will be asked to provide your email address and desired password. Once your registration has been processed, you will receive an email asking you to activate your account. As soon [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6585","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently asked questions about shoe and leather goods repair<\/title>\n<meta name=\"description\" content=\"Galoche &amp; Patin FAQ. Answers to all your questions about shoe and leather goods repair: repairs, delivery, lead times, pricing, and opening hours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/galocheetpatin.fr\/en\/faq-questions-cordonnierie-maroquinerie\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Galoche &amp; Patin FAQ. 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