These general terms and conditions of sale are drafted in French. This English translation is provided for ease of reading; in the event of any discrepancy between versions, the French version prevails.
www.galocheetpatin.fr (the “Site”) is published by GALOCHE & PATIN, a French simplified joint-stock company (SAS) with share capital of 30,000 euros, registered with the Paris Trade and Companies Register (RCS) under number 889 638 474, whose registered office is located at 14 rue Bachaumont 75002 PARIS (hereinafter “GALOCHE & PATIN”).
In these general terms and conditions of sale, words beginning with a capital letter refer to the definitions below:
Client: means the Client who places an order on the website as a consumer or as a professional.
Contract: means these general terms and conditions of sale of the Site.
Account: means the Client’s account giving access to the Services offered on the Site.
Price: means the price of the Services that will be invoiced to the Client. The price list is available here.
Product(s): means the shoe or shoes for which the Client places an order on the Site.
Services: means all the services offered by GALOCHE & PATIN on the Site.
Site: means the website www.galocheetpatin.fr
The Contract governs the contractual relationship between GALOCHE & PATIN and the Client for any order placed on the Site. Consequently, placing an Order implies the Client’s full and unreserved acceptance of the Contract, which the Client declares to have read. This acceptance is evidenced by the Client ticking the box corresponding to the following sentence: “I have read and accept the general terms and conditions of sale”. Acceptance of this Contract presupposes that the Client has the legal capacity required to do so.
www.galocheetpatin.fr is an e-commerce site owned and operated by GALOCHE & PATIN.
The Site is in principle accessible to all internet users 24/24h, 7/7d, except in the event of an interruption, scheduled or not, by GALOCHE & PATIN or its service providers, for maintenance and/or security purposes or in the event of force majeure (as defined below). GALOCHE & PATIN shall not be held liable for any damage of any kind whatsoever resulting from the unavailability of the Site.
GALOCHE & PATIN does not guarantee that the Site will be free from anomalies, errors or bugs, nor that the Site will operate without failure or interruption. In this respect, it may freely and at its sole discretion determine any period of unavailability of the Site or its content. Nor may GALOCHE & PATIN be held liable for problems of data transmission, connection or network unavailability. GALOCHE & PATIN reserves the right to develop the Site for technical or commercial reasons. Where such changes do not substantially and adversely alter the conditions under which the services are provided, the Client may be informed of the changes made, but the Client’s acceptance is not sought.
4.1 Registration requirements
Registration on the Site is reserved for natural persons of full age, aged 18 and over, and for legal entities.
4.2 Creating an Account
Creating an Account is an essential prerequisite for any order on this Site. Accordingly, the Client who wishes to use the Services is required to:
This Account allows the Client to access the various Services offered by GALOCHE & PATIN and to view all the orders they have placed on the site.
The Client declares that the information provided is truthful and accurate and undertakes to update such information without delay in the event of any change. In the event of an error in the recipient’s contact details, GALOCHE & PATIN shall not be held liable for the impossibility of processing the order and delivering the Services.
The Client undertakes to use the Services personally and not to allow any third party to use them in their place or on their behalf.
The Client is also responsible for maintaining the confidentiality of their username and password and expressly acknowledges that any use of the Services from their Account shall be deemed to have been made by the Client. Should the Client discover that their account is being or has been used without their knowledge, the Client undertakes to notify GALOCHE & PATIN as soon as possible.
For more information on the protection of personal data, the Client may consult the privacy policy.
The Services may be accessed on this Site by means of a duly completed Account.
Several options are offered.
5.1 Purchase of a service ticket
The Client may book an appointment on the Site in order to engage the services of a courier who will collect the Product(s) so that it can be assessed and, where applicable, repaired by a GALOCHE & PATIN specialist, and then returned to the Client.
In connection with these Services, the Ticket prices shown on the Site are stated in euros, all taxes included.
Unless a discount, reduction or rebate applies, Ticket Prices are calculated as follows:
| Order amount | Service Ticket amount |
| < €50 | €15 |
| >= €50 | Free |
| Chronopost supplement | 15 |
| Cancelled or refused order | €30 |
A ticket is valid for one round trip (collection and return to the Client)
The service ticket is not personal and is valid for a maximum period of twenty-four (24) months from the date of purchase.
The Ticket covers a geographical area consisting of Paris and its 1st ring of suburbs (+ La Défense)
5.1.1 How to use the TICKET?
To use the Ticket, the Client must go to the “My Account” section and enter a collection request comprising the following fields: the address, the date and the time slot.
If this information is not provided, the ordering process cannot be completed.
In addition, the Client must first have entered, in their customer area, the Product to be repaired and then selected the repairs to be carried out.
Each order generates a confirmation email sent to the Client’s email address.
5.1.2 Cancellation of the collection by the Client
The booking may be cancelled no later than 24 hours before the appointment. The cancellation deadline will be indicated in the booking confirmation email or in the Client’s account. Any cancellation within the time limit generates a confirmation email sent to the Client’s email address.
If the Client has cancelled their booking in accordance with the above terms, they will receive a credit note for the amount of one Ticket, credited to their Account and usable, during the period of validity of the Ticket, towards a future booking.
The Client has two (2) credits upon purchase of a Ticket. The Client will have only one chance left in the event of a first booking cancelled or postponed within the time limit. Upon the second cancelled booking, the Client will lose the use of the booking option. The cost of the Ticket will be definitively retained by GALOCHE & PATIN and the Client may not claim any refund.
No cancellation or modification can be accepted by telephone or by email.
5.1.3 If the Client is late at the meeting point
After confirming the order and in the absence of cancellation, the Client must be present at the agreed meeting point. The Client will receive an SMS and/or an email confirming the meeting point.
If the Client fails to appear, the courier is free to leave 10 minutes after the appointment time. After this time, the Client may not obtain any refund/credit note on the service Ticket.
5.1.4 Cancellation or delay attributable to GALOCHE & PATIN
The Client may receive a credit note credited to their Account:
5.2 Quote to be approved
Upon receipt of the Product, the specialist physically examines (in person) the product and confirms their estimate and the conditions for restoring the Product.
The Client will receive by SMS and/or email, and in the “My quotes to approve” section, a proposed quote. The Client will have 72 hours from receipt of the quote to accept or refuse it.
5.3 Repair
The Client will receive by SMS and/or email, and in the “My Account” section, a notification informing them that their Product is ready. Once the shoe has been repaired, GALOCHE & PATIN carries out a photo session in order to present the Product in the “My repairs” section and, where applicable, on the Site.
5.4 Return
Upon receipt of the notification from GALOCHE & PATIN, the Client is invited to enter a return booking request, indicating the date and the time slot.
If this information is not provided, the return process cannot be completed.
Each booking generates a confirmation email sent to the Client’s email address.
5.4.1 Cancellation of the return booking by the Client
The booking may be cancelled no later than 24 hours before the appointment. The cancellation deadline will be indicated in the booking confirmation email or in the Client’s account. Any cancellation within the time limit generates a confirmation email sent to the Client’s email address.
If the Client has cancelled their return booking in accordance with the above terms, they will have a second chance to make a new return booking within 15 calendar days.
No cancellation or modification can be accepted by telephone or by email. Upon the second cancelled booking, the Client will lose the use of the booking option. In this case, the Client will only be able to collect the Product from the shop.
5.4.2 If the Client is late at the meeting point
After confirming the return booking and in the absence of cancellation, the Client must be present at the agreed meeting point. The Client will receive an SMS and/or an email confirming the meeting point.
If the Client fails to appear, the courier is free to leave 10 minutes after the appointment time. The Client will lose the use of the booking option and will only be able to collect the Product from the shop
5.4.3 Cancellation or delay attributable to GALOCHE & PATIN
The Client may make a new booking on their Account:
5.4.4 Any return not attributable to GALOCHE & PATIN must be made within a maximum of 15 calendar days from the notification from GALOCHE & PATIN informing the Client that their Product is ready. After this period, GALOCHE & PATIN reserves the right to charge the Client storage fees of 0.5 euro including VAT per calendar day.
Deliveries are made by GALOCHE & PATIN’s services from Monday to Saturday.
Delivery means the transfer of physical possession of the Product(s) by the Client to the courier and by the courier to the Client (the “Delivery”).
The applicable Delivery costs correspond to those paid in respect of the Ticket.
Where GALOCHE & PATIN is responsible for transporting the Product, the risk of loss of or damage to the Product passes to the Client at the time of Delivery.
Delivery is always made by GALOCHE & PATIN to the delivery address indicated by the Client.
Subscription to the Services is made via the Site by payment by bank card. Bank card payments are made by means of secure transactions provided by the service provider.
The Client warrants that they are fully authorised to use the payment card to pay for the Services and that their means of payment give access to sufficient funds to cover the order.
The website www.galocheetpatin.fr has no access to any data relating to the Client’s means of payment. Payment is made directly by the banking institution. The data recorded and retained by GALOCHE & PATIN constitute proof of the order and of all past sales.
GALOCHE & PATIN is in no way responsible for any fees that may be charged by the Client’s card issuer or bank in connection with payment for the order by credit card.
The Client agrees to receive an electronic invoice, which constitutes proof of purchase. The Client is therefore advised to save and print the document for future reference.
The Site’s Members Relations department can be reached from Monday to Friday from 9:00 to 18:00 by email at contact@galocheetpatin.fr, or by post at the following address: 14 rue Bachaumont 75002 PARIS, in which case GALOCHE & PATIN undertakes to reply within 5 days.
In accordance with the legislation in force, consumers have a period of 14 days from the purchase of a Ticket via the Site to request a refund.
The right of withdrawal may be exercised:
In accordance with the provisions of article L222-9 of the French Consumer Code, consumers acknowledge that they may no longer exercise their right of withdrawal once they have placed an order using the Ticket, thereby exercising the rights conferred on them by said Ticket. Where the right of withdrawal is exercised, GALOCHE & PATIN refunds to the Client who exercised it all sums paid, no later than 14 days from the withdrawal request.
(Complete and return this form together with the order number if you wish to withdraw from the contract). For the attention of GALOCHE & PATIN 14 rue Bachaumont 75002 PARIS, I hereby give notice of my withdrawal from the contract for the service below:
Ordered on (*)/received on (*):
Consumer’s name:
Consumer’s address:
Date:
In the event of a force majeure event preventing the performance of this Contract, GALOCHE & PATIN shall inform the Client within fifteen (15) days of the occurrence of such event, by email or by registered letter with acknowledgement of receipt. The following are expressly deemed to be cases of force majeure or fortuitous events, in addition to those usually recognised by the case law of the French courts and tribunals: total or partial strikes, lockouts, riots, boycotts or other industrial action or commercial disputes, civil unrest, insurrection, war, acts of terrorism, bad weather, epidemics, blockage of means of transport or supply for any reason whatsoever, earthquakes, fire, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship. All obligations of the parties are suspended for the entire duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of GALOCHE & PATIN or of the Client without compensation on either side. Failure to pay by the Client cannot be justified by a case of force majeure.
GALOCHE & PATIN is the exclusive holder of the intellectual property rights in its trademark and distinctive signs and in all the elements making up the Site. It is therefore prohibited to reproduce and represent, in any form whatsoever, directly or indirectly, the aforementioned elements and, more generally, to use or exploit these elements. Any breach of the foregoing provisions constitutes an act of infringement that may give rise to civil and/or criminal liability on the part of its author.
GALOCHE & PATIN may collect, as data controller, personal data concerning the Client. In collecting and managing such data, GALOCHE & PATIN complies with Law No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, as currently in force, and with the General Data Protection Regulation (“GDPR”). In this respect, the Client is invited to read the privacy policy.
The Client acknowledges that, if they have ticked the box provided for this purpose, GALOCHE & PATIN may send them, at a frequency it will determine and in the form it will have chosen, a newsletter that may contain information relating to its business.
Subscribed Clients may unsubscribe from the newsletter by following the link provided for this purpose in each newsletter, or by changing their preferences in the My Account section.
These general terms and conditions may be amended at any time by GALOCHE & PATIN. The general terms and conditions applicable to the Client are those in force on the date of their order.
If any of the clauses of these general terms and conditions were to be declared null and void by a court decision, such nullity shall not entail the nullity of all the other clauses, which shall remain in effect. For any cancellation of one or more courses due to a case of force majeure, no refund or carry-over of the package in the form of a credit note may be granted.
The Contract is governed by French law.
In the event of a complaint that has not been resolved amicably by the Customer Service department, and in accordance with article L612-1 of the French Consumer Code, the Client may have recourse free of charge to the mediation service […], of which GALOCHE & PATIN is a member, electronically at the address […]. Any consumer dispute that has not been settled may be referred to the mediator’s Service.
The Client may also contact the dispute resolution platform set up online by the European Commission at the following address: http://ec.europa.eu/consumers/odr/. The Commission will forward the Client’s complaint to the competent national mediator. It is expressly noted that requests for amicable settlement do not suspend the time limits for bringing legal proceedings
Failing amicable resolution, any dispute relating to the interpretation of the Contract, to the performance or termination of a sale, or to the interpretation, performance or termination hereof shall be submitted, failing amicable agreement, to the courts having legal jurisdiction in France.
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