How does it work?

Estimate from photos, pickup or drop-off at the workshop, confirmed quote and payment after your approval: this is how our craftsmen take care of your shoes and leather goods, in Paris, in Brussels and anywhere in France.

The process at a glance

Two ways to entrust us with your shoes and leather goods. Either way, you know the price before any repair.

You visit the workshop

Paris or Brussels, no appointment needed

  1. 1

    Drop off your items

    At our Paris or Brussels workshop, during opening hours.

  2. 2

    A craftsman advises you

    He examines your items with you and tells you the price.

  3. 3

    Repair and quality check

    Our craftsmen carry out the repair, then every piece is checked before it is returned to you.

  4. 4

    Collect them at the workshop

    Or have them delivered to your home.

Without leaving home

Anywhere in France, Belgium and Luxembourg

  1. 1

    Send us photos

    Our experts estimate your repairs within 24 to 48 hours. You know the price before sending anything.

  2. 2

    We collect your items

    From your home, on the date that suits you: by Chronopost in France, and within central Paris by our concierge (€30 return).

    Free pickup and delivery in France
  3. 3

    Quote confirmed, no surprises

    On arrival, our master cobbler or our head leather craftsman confirms the quote. You are only charged once you have accepted it, and we call you if we find anything else.

  4. 4

    Repair, check, delivery

    Repaired by our craftsmen and checked, your items are delivered to your home.

Estimate from photos

Photograph your items from the front, the side and, for shoes, underneath, showing the damaged areas. Our experts reply within 24 to 48 hours with an estimate: you know the price before sending anything. The estimate is free.

Useful photos

  • From the front
  • From the side
  • Underneath, for shoes
  • The damaged areas, close up

Three ways to entrust us with your items

At the workshop

In Paris, 41 rue Beaubourg, or in Brussels, rue Lebeau 49, without an appointment, during opening hours. A craftsman examines your items with you and tells you the price.

By Chronopost, anywhere in France

Chronopost comes to your home on the date that suits you. Pickup and delivery are free in France.

Free in France

By our concierge, within central Paris

He picks up your items at your home or office, then brings them back to you.

€30 return

In Belgium and Luxembourg

We pick up your items from your home and deliver them back to you. This service is not free. You can also drop off your items at our Brussels workshop (or Paris).

A confirmed quote, no surprises

On arrival, our master cobbler or our head leather craftsman examines your items and confirms the quote. You are only charged once you have accepted it. If we find something the photos did not show, we call you before doing any work.

  • Quote confirmed on arrival
  • Charged after your approval
  • A call before anything unexpected

Repaired by our craftsmen, checked before they leave

Your items are repaired by our own teams, in our Paris and Brussels workshops, never by a subcontractor. A dedicated person checks every piece before it goes back.

Turnaround times

Everyday repairs (sole protectors, heel tips) take 2 to 5 working days at the workshop; a resoling or a restoration takes longer. The turnaround time for your repair is given with the quote.

The Repair Bonus, in France

As a Refashion-certified workshop, Galoche & Patin applies the Repair Bonus to eligible repairs carried out in France: the discount is deducted directly from your invoice. See our prices

Frequently asked questions

Do I pay for the estimate?

No, the estimate is free. Send us a few photos: our experts reply within 24 to 48 hours.

When will I be charged?

When your items arrive, our master cobbler or our head leather craftsman confirms the quote. You are only charged once you have accepted it.

Where do you pick up my items?

Anywhere in France, Chronopost picks up and delivers your items on the date that suits you, free of charge. Within central Paris, our concierge can come to your home or office (€30 return). In Belgium and Luxembourg, we also pick up and deliver at home; this service is not free. You can also drop off your items at our Paris and Brussels workshops.

Does the Repair Bonus apply in Belgium?

No. The Repair Bonus is a French scheme: it applies to eligible repairs carried out in France. In Brussels, our prices are shown without the Bonus.

All other answers are in our FAQ.

Get a free estimate for the cost of my repairs using my photos